PETE Now Available for TOPdesk – Automated ITSM Optimization Without Manual Effort 

Rethinking IT Service Management – PETE integrates seamlessly with TOPdesk 

Efficient IT Service Management (ITSM) is essential for modern enterprises. Yet many organizations struggle with a lack of transparency and automation, making it difficult to run processes efficiently. 

The solution: PETE, the digital consultant for IT process optimization, already proven with ServiceNow, Atlassian Jira Service Management and other ITSM systems – now fully integrated with TOPdesk. 

With over 9,000 installations worldwide, TOPdesk is one of the leading ITSM platforms. From now on, companies can automatically analyze, evaluate, and optimize their IT processes in TOPdesk – without manual effort or costly external consulting. 
 
Why PETE + TOPdesk is a powerful combination 

1. Why PETE + TOPdesk is a powerful combination  
Connecting PETE with TOPdesk is quick and straightforward. No complex customizations or expensive configurations are needed. PETE automatically analyzes your existing ITSM workflows and provides a complete overview of results. 

2. AI-powered process evaluation 
PETE leverages artificial intelligence to evaluate ITSM processes in TOPdesk. Its intelligent scoring engine identifies inefficiencies and delivers actionable recommendations, including: 
– Automated analysis of incidents, problems, changes, and service requests 
– Detection of bottlenecks and inefficient workflows 
– Data-driven optimization suggestions – no manual audits required 

3. Real-time insights for data-driven ITSM optimization
Instead of time-consuming manual evaluations, PETE delivers instant, actionable insights using advanced KPIs. IT teams and managers can: 
– Detect bottlenecks and accelerate workflows 
– Uncover hidden optimization opportunities in cross-team collaboration 
– Continuously improve service processes with automated analytics 

4. Increased efficiency and reduced IT costs
Organizations benefit from: 
– Significantly reduced resolution times 
– Elimination of manual process assessments 
– Improved service quality without additional resources 
With PETE, IT processes in TOPdesk are fully automated – helping businesses cut costs, optimize workflows, and eliminate bottlenecks without external consultants. 

Conclusion: Automating ITSM in TOPdesk with PETE 
The new TOPdesk integration makes IT process optimization easier, faster, and more effective than ever before. PETE delivers immediate results, requires no complex setup, and empowers IT teams with AI-driven automation to take service management to the next level.