Finally understand how IT processes really run across your organization.
MEET PETE
PETE is your digital consultant that analyzes your ITSM processes quickly, easily, and without the need for external consultancy. PETE transforms ITSM transaction data into actionable intelligence, making it easy for you to improve your IT service, reduce costs, and increase efficiency.
MEET PIA
That is why we also offer PIA. PIA is a one-off ITSM assessment delivered by our expert team, combining a PETE analysis with two focused workshops.
It gives you fast clarity on your biggest process challenges and the actions that matter most – without having to launch a full audit or maturity assessment.
Not as a lengthy consulting project. But as fast, practical support that helps you move forward.
Better IT processes start with clarity and direction.
“PETE’s clear focus on ITSM makes all the difference. You can immediately tell that this tool was built by ITSM experts for ITSM experts.” International discount food retailer (Germany)
“PETE’s clear focus on ITSM makes all the difference. You can immediately tell that this tool was built by ITSM experts for ITSM experts.”
“With PETE, we gained a transparent view of our ITSM performance for the first time.” International grocery retailer (UK)
“With PETE, we gained a transparent view of our ITSM performance for the first time.”
“With PETE, we were able to make our service desk performance measurable and continuously track improvements over time.” Global consumer goods company (Germany)
“With PETE, we were able to make our service desk performance measurable and continuously track improvements over time.”
“PETE delivers insights that neither our ITSM system nor traditional reports can provide.” International energy and infrastructure service provider (Germany)
“PETE delivers insights that neither our ITSM system nor traditional reports can provide.”
With PETE, you can:
PETE enables IT managers to move from reactive troubleshooting to proactive performance management
PIA is a one-off ITSM assessment that helps you identify where your service organization is really struggling – together with our team and PETE, across two compact workshops.
With PIA, you can:
PIA is the ideal starting point for organizations that want to improve IT with focus and speed – and need a clear data foundation and practical direction to get there.
I want to start with PETE
I want the fast start with the PIA
From CIOs to service managers – whether strategic or operational day-to-day tasks PETE supports decision-makers and teams in mid-sized companies, corporations, and other larger organizations. No matter the industry – wherever IT service management is practiced, PETE is there to help.
PETE uncovers recurring tasks that can be automated.
With clear analyses and actionable recommendations, PETE provides the foundation for informed service decisions.
PETE highlights strengths and weaknesses of IT service providers for optimal control.
Recognize common behavioural patterns and improve collaboration between your teams and providers in a targeted way.
PETE measures the maturity of your processes in real time and helps you to further develop them in a targeted manner.
By identifying avoidable efforts, PETE helps you sustainably reduce your IT operating costs.
That’s not all PETE can do to support your company. Learn more here:
Make important decisions confidently – without external consultants
Optimize IT budgets while improving quality
Make the impact of improvements measurable
PETE is award-winning, patented, and recognized by leading industry experts – including honors such as the Service Globe Award and the FZUL Seal 2025.
Trust a tool that is revolutionizing and sustainably transforming the IT world.
Behind PETE is a passionate team of IT professionals with one shared mission: Making new insights accessible every day. Get to know the minds behind PETE – the people who built it and bring it to life.
