PETE Analytics Engine
See how IT work
really flows —
inside your own
data environment.
PETE turns ITSM data into interactive process intelligence: conformance, speed, quality, pitfalls and redundant process steps. No external analytics layer by default. No unnecessary data movement.
ITSM process intelligence
Because
efficiency
doesn’t happen
by chance.
See how your IT services really run — with process intelligence that stays in your environment and under your control.
Built for ITSM. Deployed in your environment. Transparent by design.
Conformance
Execution quality by process path
Speed
Where time gets lost
Patterns
Recurring operational friction
What PETE helps you do
Make your ITSM processes measurable, explainable and improvable.
Analytics Engine first
The dashboard becomes the product experience: scores, filters, pitfalls, redundant steps and process-level evidence.
Analyze data where it belongs
Work with customer-owned data environments instead of moving sensitive ITSM data into another reporting silo.
Actionable sprint first
PIA becomes the low-friction way to start: scoped analysis, validated findings, and a clear improvement backlog.
SELF-EXPLORATION
Follow your curiosity. Create your own path.
Start with a question, explore the patterns that catch your eye and build your own route from headline score to a concrete improvement opportunity.
Sort the evidence
Click table headers to bring the strongest or weakest patterns to the top.
Change the lens
Use the Columns panel to group by Type, Team, Business Unit, Service, Input Channel, Priority or Ticket.
Build hierarchies
Select multiple grouping columns to build a hierarchy such as Service → Team → Pitfall.
Zoom in and out
Expand or collapse levels without losing context.
Compare perspectives
Change Stability Matrix axes to create new comparisons.
Follow the weak spot
Start at Speed, then drill into Services and Teams.
Trace process patterns
Move from Pitfalls to affected tickets and concrete causes.
Imagine your data
And now imagine this with your own ITSM history.
INTERACTIVE DEMO
Try the PETE dashboard here.
Filter tickets, explore process scores, and see where pitfalls and redundant steps appear in an ITSM dataset.
CONTACT
Want to see what PETE finds in your ITSM data?
Use the contact form to start a conversation about how to get more out of your ITSM data.
ABOUT PETE
Process intelligence for customer-owned data environments.
PETE Technologies turns ITSM data into clear process intelligence — securely, pragmatically, and close to where your data already lives.