With PETE, you optimize your IT quickly, easily, and without consultants.
PETE is your digital consultant that analyzes your ITSM processes quickly, easily, and without the need for external consultancy. PETE transforms ITSM transaction data into actionable intelligence, making it easy for you to improve your IT service, reduce costs, and increase efficiency.
With PETE Core, you get a modern Power BI dashboard that clearly visualizes all relevant process KPIs. At first glance, you can already see where the greatest optimization potential lies.
With Hey PETE, you don’t have to click through dashboards anymore. Just ask PETE in the chat interface – he answers your questions in natural language, quickly and easily, without any complicated operations.
Using Jira Service Management? No problem. PETE is available as an app on the Atlassian Marketplace and is continuously evolved in close collaboration with the PETE team and Gold Marketplace Partner View26.
PETE needs less than 24 hours to make your IT processes transparent.
0 consultants
ROI in less than 6 months
From CIOs to service managers – whether strategic or operational day-to-day tasks PETE supports decision-makers and teams in mid-sized companies, corporations, and other larger organizations. No matter the industry – wherever IT service management is practiced, PETE is there to help.
PETE uncovers recurring tasks that can be automated.
With clear analyses and actionable recommendations, PETE provides the foundation for informed service decisions.
PETE highlights strengths and weaknesses of IT service providers for optimal control.
Recognize common behavioural patterns and improve collaboration between your teams and providers in a targeted way.
PETE measures the maturity of your processes in real time and helps you to further develop them in a targeted manner.
By identifying avoidable efforts, PETE helps you sustainably reduce your IT operating costs.
That’s not all PETE can do to support your company. Learn more here:
Make important decisions confidently – without external consultants
Optimize IT budgets while improving quality
Make the impact of improvements measurable
PETE is award-winning, patented, and recognized by leading industry experts – including honors such as the Service Globe Award and the FZUL Seal 2025.
Trust a tool that is revolutionizing and sustainably transforming the IT world.
You’ll find all facts about PETE, including our pricing models, compactly summarized in our factsheet – request it now!
Behind PETE is a passionate team of IT professionals with one shared mission:
Making new insights accessible every day.
Get to know the minds behind PETE – the people who built it and bring it to life.