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Because efficiency
doesn’t happen
by chance

Finally understand how IT processes
really run across your organization.

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IT-Vendor Management: PETE shows real-time data analysis and process optimization in IT process management

MEET PETE

Your digital ITSM consultant

PETE is your digital consultant that analyzes your ITSM processes quickly, easily, and without the need for external consultancy. PETE transforms ITSM transaction data into actionable intelligence, making it easy for you to improve your IT service, reduce costs, and increase efficiency.

  • PETE uses cutting-edge process mining technology and artificial intelligence in IT service management to gain deeper insights into your IT processes.
  • Works with all common ITSM systems such as ServiceNow, TOPdesk, and many others. Even individual system landscapes can be integrated effortlessly. PETE flexibly adapts to your infrastructure.
  • In less than 24 hours, PETE identifies optimization potentials and helps to set the right priorities for your organization.
More about PETE

MEET PIA

Some organizations want to move faster

That is why we also offer PIA. PIA is a one-off ITSM assessment delivered by our expert team, combining a PETE analysis with two focused workshops.

It gives you fast clarity on your biggest process challenges and the actions that matter most – without having to launch a full audit or maturity assessment.

Not as a lengthy consulting project.
But as fast, practical support that helps you move forward.

Better IT processes start with clarity and direction.

  • PETE shows you the reality of your processes.

  • PIA helps you turn insight into action – fast.
Get started now

Customer Voices

“PETE’s clear focus on ITSM makes all the difference. You can immediately tell that this tool was built by ITSM experts for ITSM experts.”

International discount food retailer
(Germany)

“With PETE, we gained a transparent view of our ITSM performance for the first time.”

International grocery retailer
(UK)


“With PETE, we were able to make our service desk performance measurable and continuously track improvements over time.”

Global consumer goods company
(Germany)


“PETE delivers insights that neither our ITSM system nor traditional reports can provide.”

International energy and infrastructure service provider
(Germany)

IT-Vendor Management: PETE shows real-time data analysis and process optimization in IT process management

WHY PETE

More impact in IT management

With PETE, you can:

  • make decisions faster and with more confidence
  • allocate IT budgets more effectively
  • manage improvement initiatives in a measurable way
  • strengthen service quality over the long term

PETE enables IT managers to move from reactive troubleshooting to proactive performance management

Learn more about PETE

WHY PIA

The fast, simple way to start data-driven IT process optimization

PIA is a one-off ITSM assessment that helps you identify where your service organization is really struggling – together with our team and PETE, across two compact workshops.

With PIA, you can:

  • uncover your biggest pain points in two structured workshops with our consultants
  • get a simple, guided introduction to the PETE analysis
  • build momentum quickly with a data-driven sprint and identify real optimization levers
  • agree on concrete actions that create immediate impact

PIA is the ideal starting point for organizations that want to improve IT with focus and speed – and need a clear data foundation and practical direction to get there.

Learn more about PIA

You decide how you want to get started

I want to start with PETE

I want the fast start with the PIA

PETE hilft Unternehmen, IT-Prozesse zu optimieren und Kosten zu senken

PETE – The Smart Sidekick for IT Managers

From CIOs to service managers – whether strategic or operational day-to-day tasks PETE supports decision-makers and teams in mid-sized companies, corporations, and other larger organizations. No matter the industry – wherever IT service management is practiced, PETE is there to help.

Get to know PETE

PETE in Action: Typical Use Cases

Identify automation potential

Identify automation potential

PETE uncovers recurring tasks that can be automated.

Effectively support service managers

Effectively support service managers

With clear analyses and actionable recommendations, PETE provides the foundation for informed service decisions.

Efficiently manage providers

Efficiently manage providers

PETE highlights strengths and weaknesses of IT service providers for optimal control.

Improve team collaboration

Improve team collaboration

Recognize common behavioural patterns and improve collaboration between your teams and providers in a targeted way.

Easily assess and develop process maturity

Easily assess and develop process maturity

PETE measures the maturity of your processes in real time and helps you to further develop them in a targeted manner.

Reduce costs

Reduce costs

By identifying avoidable efforts, PETE helps you sustainably reduce your IT operating costs.

That’s not all PETE can do to support your company. Learn more here:

Your benefits with PETE

Make important decisions confidently – without external consultants

Optimize IT budgets while improving quality

Make the impact of improvements measurable

Innovative, efficient, award-winning

PETE is award-winning, patented, and recognized by leading industry experts – including honors such as the Service Globe Award and the FZUL Seal 2025.

Trust a tool that is revolutionizing and sustainably transforming the IT world.

You’ll find all facts about PETE, including our pricing models, compactly summarized in our factsheet – request it now!

Request factsheet

Meet the Team

Behind PETE is a passionate team of IT professionals with one shared mission: Making new insights accessible every day. Get to know the minds behind PETE – the people who built it and bring it to life.

 

Meet our team

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How well are your IT
processes really running?

Find out! PETE gives you 7 tips on how to save a lot of money in no time.

Get your free PDF now.