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Don’t leave efficiency
up to chance

With PETE, you optimize your IT quickly, easily, and without consultants.

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IT-Vendor Management: PETE shows real-time data analysis and process optimization in IT process management
MEET PETE

Your digital ITSM consultant

PETE is your digital consultant that analyzes your ITSM processes quickly, easily, and without the need for external consultancy. PETE transforms ITSM transaction data into actionable intelligence, making it easy for you to improve your IT service, reduce costs, and increase efficiency.

  • PETE uses cutting-edge process mining technology and artificial intelligence in IT service management to gain deeper insights into your IT processes.
  • Works with all common ITSM systems such as ServiceNow, TOPdesk, and many others. Even individual system landscapes can be integrated effortlessly. PETE flexibly adapts to your infrastructure.
  • In less than 24 hours, PETE identifies optimization potentials and helps to set the right priorities for your organization.
Pete Core

Everything at a glance with PETE Core

With PETE Core, you get a modern Power BI dashboard that clearly visualizes all relevant process KPIs. At first glance, you can already see where the greatest optimization potential lies.

  • With the PETE Score, the identified process pitfalls, and redundant process steps, you gain new insights into how to improve your IT quality.
  • Analyzes and evaluates your process chains across the dimensions of conformance, speed, and quality – for a holistic assessment and targeted optimization.
  • Flexible drill-down options, e.g., by country, IT providers, services, or teams – exactly the way you need it.
HEY PETE

Ask your “Hey PETE” question

With Hey PETE, you don’t have to click through dashboards anymore. Just ask PETE in the chat interface – he answers your questions in natural language, quickly and easily, without any complicated operations.

  • Hey PETE understands your ITSM-related questions and delivers well-founded answers in no time – ideal for data-driven decisions.
  • Detects patterns that dashboards might miss – analyzing across processes, teams, and over time.
  • Works with a selection of large language models – also with one from your organization.
Pete for JSM

Process optimization with PETE for JSM

Using Jira Service Management? No problem. PETE is available as an app on the Atlassian Marketplace and is continuously evolved in close collaboration with the PETE team and Gold Marketplace Partner View26.

  • Thanks to its plug-and-play integration, PETE for JSM integrates seamlessly into the Atlassian ecosystem. With the AI-powered setup wizard, you’ll be up and running in just a few minutes.
  • PETE is built on Forge Remote and meets the highest security standards, including ISO 27001 and Atlassian Cloud Fortified.
  • Based on your PETE Score and typical inefficient process pitfalls, you’ll receive immediate, actionable recommendations – helping you launch targeted improvements right away.
< 24

PETE needs less than 24 hours to make your IT processes transparent.

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0 consultants

< 6

ROI in less than 6 months

PETE hilft Unternehmen, IT-Prozesse zu optimieren und Kosten zu senken

PETE – The Smart Sidekick for IT Managers

From CIOs to service managers – whether strategic or operational day-to-day tasks PETE supports decision-makers and teams in mid-sized companies, corporations, and other larger organizations. No matter the industry – wherever IT service management is practiced, PETE is there to help.

Get to know PETE

PETE in Action: Typical Use Cases

Identify automation potential

Identify automation potential

PETE uncovers recurring tasks that can be automated.

Effectively support service managers

Effectively support service managers

With clear analyses and actionable recommendations, PETE provides the foundation for informed service decisions.

Efficiently manage providers

Efficiently manage providers

PETE highlights strengths and weaknesses of IT service providers for optimal control.

Improve team collaboration

Improve team collaboration

Recognize common behavioural patterns and improve collaboration between your teams and providers in a targeted way.

Easily assess and develop process maturity

Easily assess and develop process maturity

PETE measures the maturity of your processes in real time and helps you to further develop them in a targeted manner.

Reduce costs

Reduce costs

By identifying avoidable efforts, PETE helps you sustainably reduce your IT operating costs.

That’s not all PETE can do to support your company. Learn more here:

Your benefits withe PETE

Make important decisions confidently – without external consultants

Optimize IT budgets while improving quality

Make the impact of improvements measurable

Innovative, efficient, award-winning

PETE is award-winning, patented, and recognized by leading industry experts – including honors such as the Service Globe Award and the FZUL Seal 2025.

Trust a tool that is revolutionizing and sustainably transforming the IT world.

You’ll find all facts about PETE, including our pricing models, compactly summarized in our factsheet – request it now!

Request factsheet

Meet the Team

Behind PETE is a passionate team of IT professionals with one shared mission:

Making new insights accessible every day.

Get to know the minds behind PETE – the people who built it and bring it to life.

 

Meet our team