SELF-EXPLORATION
Follow your curiosity. Create your own path.
Start with a question, explore the patterns that catch your eye and build your own route from headline score to a concrete improvement opportunity.
Sort the evidence
Click table headers to bring the strongest or weakest patterns to the top.
Change the lens
Use the Columns panel to group by Type, Team, Business Unit, Service, Input Channel, Priority or Ticket.
Build hierarchies
Select multiple grouping columns to build a hierarchy such as Service → Team → Pitfall.
Zoom in and out
Expand or collapse levels without losing context.
Compare perspectives
Change Stability Matrix axes to create new comparisons.
Follow the weak spot
Start at Speed, then drill into Services and Teams.
Trace process patterns
Move from Pitfalls to affected tickets and concrete causes.
Imagine your data
And now imagine this with your own ITSM history.
INTERACTIVE DEMO
Try the PETE dashboard here.
Filter tickets, explore process scores, and see where pitfalls and redundant steps appear in an ITSM dataset.
ABOUT PETE
Process intelligence for customer-owned data environments.
PETE Technologies turns ITSM data into clear process intelligence — securely, pragmatically, and close to where your data already lives.
