Optimise IT processes without consultants – efficient, independent & automated


IT processes are the backbone of a modern business – yet making them efficient remains a challenge for many. Perhaps you’re facing this very situation: you want to optimise IT processes without hiring consultants, reduce costs, and gain more transparency over your operations.

Traditional IT consulting firms analyse weaknesses, assess processes, and identify optimisation potential. However, this approach has significant drawbacks: high costs, long project durations, and a strong dependency on external experts. Additionally, companies often lack the internal transparency needed to implement long-term improvements independently.

But there’s a better solution: modern technologies like Artificial Intelligence (AI) and Process Mining enable you to analyse IT processes in real-time, identify bottlenecks, and implement optimisation measures autonomously – quickly, precisely, and without external consultants.

In this article, you’ll learn why independent IT process optimisation can be challenging, which technologies facilitate autonomous improvements, and how PETE helps you optimise your IT processes automatically – without consultants, without high costs, and without complex tools.

The biggest challenges in IT process optimisation without consultants

Efficient IT processes improve workflows, reduce costs, and enhance competitiveness. Yet, many companies struggle with implementation due to a lack of transparency, unclear optimisation criteria, or overly complex tools.

Where companies often fail

Lack of transparency in existing IT workflows

Without structured analysis, it’s difficult to determine which processes are inefficient, driving up costs, or causing delays.

Data chaos and unstructured information

Many businesses still rely on fragmented systems, manual spreadsheets, or isolated IT solutions – meaning valuable insights are lost.

Slow optimisation processes without clear recommendations

Without real-time analysis, companies rely on manual audits, making it difficult to react quickly to problems.

High dependence on human expertise

With IT teams already overwhelmed, there is little time for systematic optimisation. Without automation, implementation remains slow and inefficient.

What this means for your business

Slow processes and inefficient IT workflows lead to:

• Higher operating costs due to unnecessary IT expenses
• Delays in internal operations, reducing productivity
• Lack of control over IT service providers and their performance

Every inefficient IT process chain can impact other business areas – from customer satisfaction to IT security. The solution? Automated IT process optimisation that identifies bottlenecks and provides clear, actionable recommendations.

Why traditional ITSM Tools often aren’t the best solution

Many businesses use traditional IT Service Management (ITSM) tools to optimise their IT processes. While these solutions are powerful, they come with significant downsides:

High implementation effort

Introducing many ITSM tools takes weeks or months, tying up internal resources without delivering immediate results.

Complexity and required expertise

Many ITSM tools are not intuitive and require additional staff training or external consultants to be used effectively.

Lack of Real-Time Transparency

Static reports provide only a snapshot, meaning issues are often identified only after they have already led to significant costs.

High costs and external dependency

Many ITSM solutions are only truly effective when supported by expensive consultancy services.
This is where PETE comes in – a smart, automated IT process optimisation solution that is ready to use immediately.

PETE – The smarter solution for your IT processes

Have you tried ITSM tools and found them too complex, difficult to understand, or only effective when supported by external consultants? You’re not alone – many companies face these exact challenges.
With PETE, things are different.

PETE is an AI-powered solution that independently analyses, evaluates, and optimises your IT processes – without complicated tools, lengthy implementations, or external support. Instead of months of customisation and consultancy fees, PETE provides clear, data-driven recommendations in no time.

That means:

• Faster decision-making through automated analysis
• Lower costs by eliminating expensive consultancy fees
• More control over your IT processes without complex ITSM tools

While traditional ITSM tools often create more workload than benefits, PETE operates seamlessly in the background, detects inefficiencies, and delivers actionable optimisation suggestions – without extensive configurations or external consultancy.

Why PETE revolutionises IT process optimisation

✔ Automated Real-Time Analysis – PETE detects bottlenecks, delays, and optimisation potential instantly, without the need for lengthy audits or manual evaluations.

✔ Data-Driven Recommendations – No more guesswork: you receive clear, actionable optimisation suggestions based on real process data – easily understandable and directly applicable to your IT strategy.

✔ Minimal Implementation, Maximum Impact – No complex setup, no tedious adjustments. PETE works immediately and is operational within a short time.

✔ Independent of Consultants & Costly Service Providers – You maintain full control over your IT processes and can implement improvements autonomously and efficiently, whenever necessary.

While traditional ITSM tools often create more obstacles than solutions, PETE offers a smart, data-driven alternative that makes your IT processes more efficient.

The result? Lower costs, streamlined workflows, and IT process optimisation that’s finally easy to implement.

How PETE works in practice

Automatically capture and analyse IT workflows

PETE seamlessly integrates into your existing IT systems and captures all relevant process data automatically – without manual inputs, extensive configurations, or technical adjustments. This gives you a comprehensive view of your IT workflows without extra effort.

Assess processes and identify optimisation potential

Using a combination of AI and Process Mining, PETE analyses your IT processes in real-time and evaluates their efficiency based on objective metrics. Bottlenecks, delays, and inefficiencies are instantly detected and visually presented, so you can see where improvements are needed at a glance.
Receive actionable recommendations and implement them immediately
Instead of interpreting lengthy reports or waiting for consultant recommendations, PETE provides clear, data-driven optimisation suggestions that you can act on immediately. Whether it’s process adjustments, resource reallocation, or automation opportunities – PETE highlights the measures that bring the most significant efficiency gains.

Continuously improve processes – without additional costs

While traditional ITSM tools rely on static reports, PETE works dynamically and continuously. With ongoing process monitoring, you can make continuous improvements and adapt flexibly to changes – without extra effort or high consultancy costs.

The best part? It’s fast, simple, and ready to use immediately.