How the PIA
Sprint works

PIA is designed to be simple by intention. Within just a few weeks, assumptions turn into a solid basis for decision-making.

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1 Discovery Session.

In a digital workshop with key stakeholders from your organization, we take a close look at your biggest pain points together. We collect hypotheses around common ticket patterns, process friction, and situations where service quality is suffering. This is not about assigning blame. It is about building a shared understanding of what is really happening. By the end of the session, it is clear where the analysis should focus and how success should be measured.

2 Data-driven analysis with PETE

Using your ticket data, PETE analyzes process quality, avoidable effort, inefficient patterns, and performance differences across teams or providers. The hypotheses from the workshop are validated statistically. At the same time, automation potential becomes visible and concrete optimization opportunities are quantified. The outcome is a report that does not just describe problems, but makes their impact on time, cost, and service performance easy to understand.

3 Decision Lab.

In an intensive workshop, you work with our consultants to decide which actions you actually want to take. Priorities are defined. Responsibilities are clarified. Next steps are agreed and documented.

PIA does not end with analysis.
It ends with your ability to act.

Why companies
choose PIA

Turning pressure into clarity

Many organizations are under pressure. New IT leaders are expected to deliver results quickly. Audits are approaching. Providers are not delivering the expected quality. Budgets need to be reduced without letting service quality decline.

In situations like these, there is rarely time for long transformation programs or traditional consulting projects. At the same time, gut feeling is no longer enough to make the right decisions.

PIA creates a practical middle ground. The sprint is short, structured, and data-driven. Your service organization is barely disrupted, because there is no need for endless interviews. Instead of subjective opinions, you get an objective basis for action. And because stakeholders are actively involved, alignment happens much faster.

The result is speed – without sacrificing substance.

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PIA as the easiest way to get started with PETE

PIA is more than an assessment. It is the simplest way to experience how working with PETE creates value.

While traditional analyses often remain abstract, teams see directly during the PIA Sprint how data-driven process optimization works in practice. They see real patterns in their own tickets. They understand where inefficiencies come from. And they identify where improvements are possible and how impact can be measured.

Many organizations choose to continue with PETE afterward. Not because they have to, but because they see how much easier decision-making becomes once transparency is in place.

At the same time, PIA is also the right fit for organizations that first need orientation. If you want to define concrete actions without introducing a new system immediately, PIA gives you exactly the right framework.

About us

Who PIA is for

PIA is built for IT organizations that need clarity fast. For CIOs and service owners under pressure to deliver. For teams that know their processes are not working as they should, but do not yet have a clear starting point.

PIA is also especially valuable during tool transitions, SLA discussions, provider performance issues, or business escalations — whenever the conversation needs to move back from assumptions to facts.

In short:  When speed and precision matter, PIA is the right next step.

How the PIA Sprint works