Why reporting is not enough for ITSM improvement
Performance dashboards describe outcomes. PETE focuses on execution behavior and recurring friction patterns.
Insights
Insights for people who want to improve IT service execution.
Perspectives on ITSM analytics, ServiceNow, process execution and data-driven improvement.
Featured story
Why we moved PETE from SaaS to customer-owned environments
The strategic transition from platform-centric SaaS delivery to customer-controlled deployment — and what this changes for enterprise IT.
How PETE complements ServiceNow analytics
Use existing data foundations and add ITSM-specific process intelligence where governance already exists.
Why customer-hosted analytics reduces enterprise friction
Data and technology sovereignty can significantly shorten alignment effort in complex organisations.