PIA Sprint
From ITSM data to decision-ready findings in weeks.
Turn ITSM data into validated findings, clear priorities and a practical improvement backlog with a focused engagement.
A pragmatic first step
PIA combines discovery workshops, PETE-driven data analysis and a decision lab to move quickly from assumptions to evidence.
1. Discovery session
Align scope, objectives, stakeholders, data access and success criteria.
2. Data-driven analysis with PETE
Evaluate process execution, recurring pitfalls, redundant steps and operational friction.
3. Decision lab
Translate findings into priorities, actions and a measurable improvement backlog.
What you receive
Validated process findings, decision-ready priorities, improvement backlog and clear next-step options.
Who PIA is for
Leaders and process owners who need evidence before investing in broader transformation initiatives.
PIA is the easiest way to start with PETE
PIA works as a standalone value sprint and as a low-risk entry to customer-hosted PETE adoption.