Insights

Insights for people who want to improve IT service execution.

Perspectives on ITSM analytics, ServiceNow, process execution and data-driven improvement.

Featured story

Why we moved PETE from SaaS to customer-owned environments

The strategic transition from platform-centric SaaS delivery to customer-controlled deployment — and what this changes for enterprise IT.

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Process execution

Why reporting is not enough for ITSM improvement

Performance dashboards describe outcomes. PETE focuses on execution behavior and recurring friction patterns.

ServiceNow

How PETE complements ServiceNow analytics

Use existing data foundations and add ITSM-specific process intelligence where governance already exists.

Operating model

Why customer-hosted analytics reduces enterprise friction

Data and technology sovereignty can significantly shorten alignment effort in complex organisations.