PETE Analytics Engine

Turn ITSM data into process intelligence.

PETE analyses ticket histories, workflow paths and operational patterns to show how IT work really flows: where processes conform, where time is lost, where quality suffers and where recurring friction creates avoidable effort.

Ready-to-use ITSM intelligence — without building an analytics model from scratch.

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Built specifically for ITSM

PETE was developed around enterprise ITSM reality and currently focuses on Incident, Request, Change and Problem Management.

PETE Score

Evaluate execution across Conformance, Speed and Quality with transparent findings.

Process Pitfalls

Detect recurring friction patterns such as repeated handovers, returns and pending-time bottlenecks.

Redundant Process Steps

Quantify repeated or avoidable steps to identify simplification and cost-reduction potential.

Team & Provider Analysis

Compare execution across teams, providers, services, countries and other relevant dimensions.

Process Variants

Compare different paths through the same process and identify efficient variants and outliers.

Process Maps

Visualise actual process paths and handovers across organisational boundaries.

Built for customer-controlled environments

PETE is designed for customer-hosted deployment. Data stays where you want it to stay.

Transparent and adaptable

PETE is not a black box. Relevant logic can be reviewed, adapted and extended.

FAQ

Where does PETE run?
In agreed customer-controlled environments, including ServiceNow-adjacent and existing data platforms.

Does PETE require an external LLM?
No. Core scoring and pattern detection do not require external AI services.

Must we use the PETE dashboard?
No. You can use PETE outputs in your preferred analytics and reporting surfaces.

Discuss your setup

Let’s review your data landscape and design the deployment model that fits your governance.

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