💥 “Ah, so PETE is just a dashboard?”

That’s the #1 reaction we hear.

Usually followed by: “We have dashboards too – in Power BI, in ServiceNow…”

Sorry, but no – you don’t. If something like PETE already existed, we wouldn’t have built it.

And yes – we even patented it. 😏

The truth behind PETE

PETE was born at a customer using both ServiceNow and Celonis. Even with those tools, they couldn’t answer critical IT questions like:
– Where are we wasting time in IT processes?
– Where are avoidable efforts hiding?
– Which teams should collaborate better?
– Are external providers really delivering value for money?

That’s exactly what PETE delivers. Not just a dashboard (PETE Core) – but an AI-powered assistant that lets you ask in natural language via Hey PETE! and get facts, not excuses.

Why PETE is different

⚡ Ready-to-use SaaS
⚡ Zero customer-side configuration.
⚡ Award-winning innovation (Service Globe 2023, Best of Technology 2025).
⚡ Secure by design, ISO 27001 certified.

Still think your “dashboard” does that?

What PETE actually delivers

✔ Scores 4 ITSM processes (Incident, Problem, Change, Service Request)
✔ Analyzes across 3 performance dimensions with 45 KPIs
✔ Calculates 123 metrics for deep filtering and insights
✔ Detects 24 toxic process patterns (from “Ping-Pong” to “Last-Minute Junkies”)
✔ Identifies avoidable process steps – and shows where they hurt most

Let’s be blunt

Can your dashboard really do that?

If not – let’s talk. We’ll analyze a few months of your ticket data for free and show you how PETE saves serious money, eliminates inefficiencies, and makes your users happier.

👉 Discover the future of IT process analytics. Meet PETE.