PETE Technologies x Everience Germany: Shaping the Future of IT Service Management Together

We are excited to announce our next strategic partnership: PETE Technologies is now collaborating with everience Germany GmbH. Together, we are joining forces to redefine the future of IT Service Management (ITSM) with Artificial Intelligence (AI) and outstanding User Experience (UX).

Data-driven ITSM Optimization meets Digital User Experience

The combination of our expertise opens up new opportunities: – PETE Technologies analyzes ITSM processes in less than 24 hours and makes optimization potential visible at the push of a button. – Everience contributes extensive experience in digital user experience, consulting, and innovative smart office solutions.

This creates the perfect synergy between data-driven process optimization and user-centric best practices – enabling more efficiency, faster solutions, and long-term customer satisfaction.

Focus on Knowledge Management

Another shared focus is knowledge management in the service desk. Everience was the first company to introduce certification for knowledge management – a milestone we at PETE explicitly support. We know that services leveraging well-maintained and up-to-date knowledge management achieve significantly shorter resolution times on average.

Save the Date: User Experience Day 2025 at Kloster Eberbach

📍 On Thursday, November 13, 2025, we will be hosting a workshop at Everience’s User Experience Day at Kloster Eberbach (Eltville am Rhein). There, we will provide exciting insights into the connection between AI, ITSM, and user experience.

👉 Join us and experience firsthand how we are shaping the future of IT Service Management together with Everience.