From Dashboard to Dialogue: PETE Technologies Gives IT Data a Voice

A GPS that only shows maps but doesn’t speak? Frustrating. That’s exactly how many companies feel when looking at their IT service data: numbers, tables, charts – but no clear answers to the key question: Where can we improve?

This is where “Hey PETE” comes in – a true innovation: an AI-powered chat that allows companies, for the first time, to talk directly to their ITSM data – fast, easy, and straight to the point.

PETE: The Smart Advisor for ITSM
PETE is the first AI-based software that analyzes IT service management (ITSM) processes in real time, detects weaknesses, and suggests concrete improvements – without the need for external consultants. Using process mining, machine learning, and statistical analysis, PETE delivers actionable, data-driven recommendations.

And now, with “Hey PETE”, accessing those insights becomes even easier.
Instead of clicking through endless dashboards or reading lengthy reports, users can simply ask questions – and get precise answers in real time.

Example prompts:
🗨️ “Hey PETE, which team has the greatest potential for improvement?”
🗨️ “Which teams aren’t collaborating efficiently?”
“Hey PETE” taps into PETE’s analytics in real time – making ITSM evaluations as easy as a chat message.

The Knowledge Is Already in the Data – “Hey PETE” Unlocks It
Companies today collect vast amounts of ITSM data – from handling times to process steps and team collaboration metrics. But what’s often missing is a simple, intuitive way to access the insights that matter.
“Our customers know the answers are in their data – they just can’t get to them because existing tools are too complex or too rigid,” says Petra Heine-Brach, founder and CEO of PETE Technologies.
“‘Hey PETE’ changes that. We give IT data a voice – clear, direct, with no detours.”

The result? Fast, precise insights – no consultants required. Companies can better manage their IT processes, eliminate inefficiencies, and immediately measure the impact of their improvements.

“Our dashboards were becoming increasingly complex, and many users wanted faster, more direct answers,” adds Hendrik Ceh, co-founder and managing director. “The logical next step was a system that responds on demand – with accurate data, in the language of the user.”

With “Hey PETE,” PETE Technologies takes the next big leap: moving away from static reporting – and toward a true dialogue with your data.